Perfect for small businesses looking to outsource their day-to-day IT helpdesk support.
Advanced
SMB Starter Support
US$ 600
US$ 920
US$ 1,000
Coverage & Services:
Support Hours:
8x5 (Mon–Fri, business hours)
Workstation Support:
Basic troubleshooting, OS support, driver issues, performance optimization, printer issues
Network Support:
Wi-Fi, basic firewall/router troubleshooting, and IP/DNS issues
Security:
Basic EDR/Antivirus troubleshooting, Windows security settings
Cybersecurity Assistance:
M365 Defender alert triage, MFA & conditional access setup
Ticketing Channels:
Email, web portal
Microsoft 365 Services:
- User management,
- Password Resets,
- Teams, Outlook, and OneDrive setup
Best suited for mid-sized businesses with increasing IT needs and reliance on Microsoft365 services.
Superior
Advanced IT Support for Growing teams
US$ 1,050
US$ 1,320
US$ 1,500
Coverage & Services:
Support Hours:
16x6 (Sun–Fri, extended hours)
Dedicated Support Portal:
OS, remote configuration, printer issues, patch management
Workstation Support:
Switch/router/firewall configuration assistance, VPN troubleshooting
Network Support:
Switch/router/firewall configuration assistance, VPN troubleshooting
Server Support:
Health monitoring, patch assistance, basic AD support
Microsoft 365 Services:
- User provisioning & de-provisioning
- Exchange Online (mailboxes, transport rules, spam & phishing issues)
- SharePoint Online & OneDrive issues
- Microsoft Teams configuration
Reporting:
- Monthly reports
- Security posture recommendations
Ideal for large enterprises requiring real-time, compliant, and secure IT support around the clock.
Elite
Fully Managed 7/24 Global IT Service Desk
US$ 1,350
US$ 1,680
US$ 2,000
Coverage & Services:
Support Hours:
24x7 global coverage with follow-the-sun-model
Workstation Support:
Tier 1-2-3 escalation, OS image support, asset tracking
Network Support:
Advanced diagnostics for firewalls, including IPsec/SD-WAN, VLANs, Wi-Fi controllers
Dedicated Support Portal:
A dedicated support portal linked to either our domain or yours based on need.
Server Support:
Windows/Linux, Active Directory, DNS, DHCP, GPO, backup monitoring
Cybersecurity Assistance:
M365 Defender alert triage, MFA & conditional access setup
Microsoft 365 Services:
- Full Microsoft 365 tenant support (Exchange, SharePoint, Teams, Intune)
- Defender for Office 365 alert handling
- Entra ID & Conditional Access policy management
- Cloud apps protection
- Defender for Identity Management
- Microsoft 365 compliance & data protection (Data classification, Sensitivity labels...)
- DLP implementation
Custom Reports:
- Monthly/Quarterly analytics, SLA metrics, Business reviews
Note
Optional Add-Ons for all plans
- Intune Device Management
- Cloud backup monitoring & DR support
- M365 data backup
- Network monitoring
- VAPT & internal risk assessment
- Advanced Microsoft 365 security (defender P2, Purview)
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