TeknoSupport
Our Plans
Perfect for small businesses looking to outsource their day-to-day IT helpdesk support.
Best suited for mid-sized businesses with increasing IT needs and reliance on Microsoft365 services.
Ideal for large enterprises requiring real-time, compliant, and secure IT support around the clock.
Advanced
SMB Starter Support
US$ 600
= 30 Remote Tickets * 25$
US$ 920
= 40 Remote Tickets * 23$
US$ 1,000
= 50 Remote Tickets * 20$
Coverage & Services:
- Support Hours: 8x5 (Mon–Fri, business hours)
- Ticketing Channels: Email and web portal
- Workstation Support: Basic troubleshooting, OS support, driver issues, performance optimization, printer issues
- Network Support: Wi-Fi, basic firewall/router troubleshooting, and IP/DNS issues
-
Microsoft 365 Support:
- User management
- Password Resets
- Teams, Outlook, and OneDrive setup
- Security: Basic EDR/Antivirus troubleshooting, Windows security settings
- Reporting: Monthly ticket summary & recommendations
Superior
Advanced IT Support for Growing teams
US$ 1,050
= 30 Remote Tickets * 35$
US$ 1,320
= 40 Remote Tickets * 33$
US$ 1,500
= 50 Remote Tickets * 30$
Coverage & Services:
- Support Hours: 16x6 (Sun–Fri, extended hours)
- Support Channels: Email and web portal
- Workstation Support: OS, remote configuration, printer issues, patch management
- Network Support: Switch/router/firewall configuration assistance, VPN troubleshooting
- Server Support: Health monitoring, patch assistance, basic AD support
-
Microsoft 365 Support:
- User provisioning & de-provisioning
- Exchange Online (mailboxes, transport rules, spam & phishing issues)
- SharePoint Online & OneDrive issues
- Microsoft Teams configuration
- Cybersecurity Assistance: M365 Defender alert triage, MFA & conditional access setup
-
Reporting:
- Monthly reports
- Security posture recommendations
Elite
Fully Managed 7/24 Global IT Service Desk
US$ 1,350
= 30 Remote Tickets * 45$
US$ 1,680
= 40 Remote Tickets * 42$
US$ 2,000
= 50 Remote Tickets * 40$
Coverage & Services:
- Support Hours: 24x7 global coverage with follow-the-sun-model
- Dedicated Support Portal: A dedicated support portal linked to either our domain or yours based on need.
- Workstation Support: Tier 1-2-3 escalation, OS image support, asset tracking
- Network Support: Advanced diagnostics for firewalls, including IPsec/SD-WAN, VLANs, Wi-Fi controllers
- Server Support: Windows/Linux, Active Directory, DNS, DHCP, GPO, backup monitoring
-
Microsoft 365 Support:
- Full Microsoft 365 tenant support (Exchange, SharePoint, Teams, Intune)
- Defender for Office 365 alert handling
- Entra ID & Conditional Access policy management
- Cloud apps protection
- Defender for Identity Management
- Microsoft 365 compliance & data protection (Data classification, Sensitivity labels...)
- DLP implementation
- Cybersecurity Assistance: M365 Defender alert triage, MFA & conditional access setup
-
Custom Reports:
- Monthly/Quarterly analytics, SLA metrics, Business reviews
Perfect for small businesses looking to outsource their day-to-day IT helpdesk support.
Advanced
SMB Starter Support
US$ 600
= 30 Remote Tickets * 25$
US$ 920
= 40 Remote Tickets * 23$
US$ 1,000
= 50 Remote Tickets * 20$
Coverage & Services:
- Support Hours: 8x5 (Mon–Fri, business hours)
- Ticketing Channels: Email and web portal
- Workstation Support: Basic troubleshooting, OS support, driver issues, performance optimization, printer issues
- Network Support: Wi-Fi, basic firewall/router troubleshooting, and IP/DNS issues
-
Microsoft 365 Support:
- User management
- Password Resets
- Teams, Outlook, and OneDrive setup
- Security: Basic EDR/Antivirus troubleshooting, Windows security settings
- Reporting: Monthly ticket summary & recommendations
Best suited for mid-sized businesses with increasing IT needs and reliance on Microsoft365 services.
Superior
Advanced IT Support for Growing teams
US$ 1,050
= 30 Remote Tickets * 35$
US$ 1,320
= 40 Remote Tickets * 33$
US$ 1,500
= 50 Remote Tickets * 30$
Coverage & Services:
- Support Hours: 16x6 (Sun–Fri, extended hours)
- Support Channels: Email and web portal
- Workstation Support: OS, remote configuration, printer issues, patch management
- Network Support: Switch/router/firewall configuration assistance, VPN troubleshooting
- Server Support: Health monitoring, patch assistance, basic AD support
-
Microsoft 365 Support:
- User provisioning & de-provisioning
- Exchange Online (mailboxes, transport rules, spam & phishing issues)
- SharePoint Online & OneDrive issues
- Microsoft Teams configuration
- Cybersecurity Assistance: M365 Defender alert triage, MFA & conditional access setup
-
Reporting:
- Monthly reports
- Security posture recommendations
Ideal for large enterprises requiring real-time, compliant, and secure IT support around the clock.
Elite
Fully Managed 7/24 Global IT Service Desk
US$ 1,350
= 30 Remote Tickets * 45$
US$ 1,680
= 40 Remote Tickets * 42$
US$ 2,000
= 50 Remote Tickets * 40$
Coverage & Services:
- Support Hours: 24x7 global coverage with follow-the-sun-model
- Dedicated Support Portal: A dedicated support portal linked to either our domain or yours based on need.
- Workstation Support: Tier 1-2-3 escalation, OS image support, asset tracking
- Network Support: Advanced diagnostics for firewalls, including IPsec/SD-WAN, VLANs, Wi-Fi controllers
- Server Support: Windows/Linux, Active Directory, DNS, DHCP, GPO, backup monitoring
-
Microsoft 365 Support:
- Full Microsoft 365 tenant support (Exchange, SharePoint, Teams, Intune)
- Defender for Office 365 alert handling
- Entra ID & Conditional Access policy management
- Cloud apps protection
- Defender for Identity Management
- Microsoft 365 compliance & data protection (Data classification, Sensitivity labels...)
- DLP implementation
- Cybersecurity Assistance: M365 Defender alert triage, MFA & conditional access setup
-
Custom Reports:
- Monthly/Quarterly analytics, SLA metrics, Business reviews
Note
Every 2 Remote Tickets are equivalent to 1 on-site visit
Each Ticket covers a support duration of 5 minutes to 60 minutes
All subscriptions are valid for12 months from the date of activation
Your Reliable 24/7 IT & Cybersecurity Support Partner Across MENA and GCC
We deliver fast, scalable, and multilingual remote support tailored to meet the evolving needs of businesses, from startups to large enterprises.
Our service desk plans cover a comprehensive range of support, including but not limited to:
- Workstations
- Microsoft services (Including on-prem & Azure cloud / M365 environments)
- Cybersecurity operations and incident response
- Backup and DR
- Network infrastructure
- Servers and storage systems
Empower your business with seamless IT support and peace of mind anytime, anywhere.
Optional Add-Ons for all plans
- Intune Device Management
- Cloud backup monitoring & DR support
- M365 data backup
- Network monitoring
- VAPT & internal risk assessment
-
Advanced Microsoft 365 security
(defender P2, Purview)
