Customer: Hospital (Jeddah, Saudi Arabia)
Industry: Healthcare
Users: 1,500+
Services: Microsoft Cybersecurity and Compliance Solutions
Challenge / Pain Point
This newly established hospital in Jeddah operates across multiple countries, including the UK and UAE. With a commitment to adopting cutting-edge healthcare technologies, the hospital faced a major challenge: building a secure and compliant hybrid environment that protects highly sensitive patient information and confidential data.
Additionally, the hospital needed to transition from its old IT setup, which included a local Active Directory and a legacy hospital domain name, to a newly designed secure environment.
One of the biggest concerns was ensuring that the migration happened smoothly, without any downtime or disruption to critical healthcare operations and device availability.
Our Approach
The hospital’s IT director requested a migration to a new environment that would enhance security and compliance, all without any downtime. TEKNOLOGIIA’s expert team stepped in with a solution grounded in industry best practices.
We took a systematic, non-disruptive path:
- Assessment: conducted an in-depth review of existing infrastructure and services.
- Planning: developed an optimal solution following Microsoft’s Zero Trust architecture.
- Provided a comprehensive statement of work.
- Trained the hospital’s technical team to leverage the newly implemented augmentations.
- Monitoring and remediation: ensured round-the-clock monitoring and rapid response based on criticality.
Action Taken:
Following our thorough assessment, our team recommended:
- Implementing a new Microsoft 365 licensing plan covering advanced security and compliance.
- Establishing a hybrid environment (Hybrid AD with live replication) aligned with best practices.
- Migrating all devices and accounts seamlessly, ensuring zero downtime.
- Securing enterprise applications through Microsoft 365 identity protection.
- Enhancing email, device, data protection, and data governance throughout the environment.
Results & Impact
The adopted solution delivered a secure hybrid infrastructure, maintaining uninterrupted system operation and providing full visibility and oversight across all devices and servers. These improvements enabled the hospital to achieve compliance with important frameworks, including NCA, HIPAA, and SOC2.
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